Privacy Policy
Effective Date: August 19, 2026
Memento Auctions (“Memento,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly, securely, and in accordance with applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, consign or purchase property, participate in an auction, use our services, or interact with Memento through third-party marketplaces such as eBay.
1. Information We Collect
Depending on how you interact with Memento, we may collect information such as:
Your name, mailing address, email address, and telephone number.
Billing, payment, pickup, delivery, and shipping information.
Information required to register for, participate in, or complete an auction transaction.
Information relating to property you consign, purchase, sell, or inquire about.
Transaction records, invoices, bids, purchases, sales, commissions, payments, and related accounting records.
Communications you send to us, including emails, inquiries, photographs, documents, and correspondence.
Identification or verification information where reasonably required for security, fraud prevention, legal compliance, or a particular transaction.
Website information such as IP address, browser type, device information, cookies, and general website usage information.
Information received through third-party marketplaces or service providers where necessary to provide our services.
We limit collection to information reasonably required for legitimate business purposes.
2. eBay and Marketplace Information
Memento may use eBay APIs and other marketplace integrations to create and manage listings, synchronize inventory, process or monitor transactions, manage orders, arrange fulfillment, and maintain accurate business records.
Information received from eBay may include information associated with listings, orders, transactions, marketplace accounts, buyer or seller identifiers, shipping information, and other information reasonably necessary to complete or administer marketplace transactions.
Memento does not collect or store your eBay password through its eBay API integration.
We use information received from eBay only as reasonably necessary to operate our marketplace activities, provide services, complete transactions, maintain records, comply with legal obligations, prevent fraud, and support customers.
3. How We Use Personal Information
We may use personal information to:
Register bidders, buyers, consignors, and customers.
Provide auction, consignment, appraisal, retail, and related services.
Create, manage, and update online listings.
Process purchases, sales, payments, commissions, refunds, and consignor settlements.
Arrange shipping, delivery, pickup, and collection of property.
Communicate about inquiries, transactions, appointments, auctions, consignments, and customer service.
Verify identity where reasonably required.
Detect or prevent fraud, misuse, non-payment, security incidents, or other unlawful activity.
Maintain accounting, tax, business, and transaction records.
Improve our website, systems, inventory management, and services.
Comply with legal, regulatory, insurance, contractual, or marketplace requirements.
Send marketing communications where permitted by law and, where required, with consent.
We do not use personal information for purposes that are unrelated to the reason it was collected unless permitted by law or we obtain appropriate consent.
4. Consent
Where required, Memento obtains consent before collecting, using, or disclosing personal information.
Consent may be express or implied depending on the circumstances and the sensitivity of the information.
You may withdraw or modify your consent, subject to legal, contractual, operational, or record-retention requirements. Withdrawal of consent may affect our ability to provide certain services or complete a transaction.
5. When We Share Information
Memento does not sell personal information.
We may disclose information where reasonably necessary to service providers and organizations that assist us in operating our business, including:
Auction and marketplace platforms, including eBay.
Website, software, cloud-storage, and technology providers.
Payment processors and financial service providers.
Shipping companies, couriers, movers, and delivery providers.
Professional advisers such as accountants, lawyers, insurers, and auditors.
Contractors and service providers performing services on our behalf.
Government, regulatory, law-enforcement, or other authorities where disclosure is required or permitted by law.
Service providers are expected to use information only for the purposes for which it is provided and to protect it appropriately.
6. Service Providers Outside Canada
Some of Memento’s technology, marketplace, payment, hosting, cloud-storage, or other service providers may process or store information outside Canada.
As a result, personal information may be subject to the laws of the jurisdiction in which a service provider operates and may be accessible to courts, governments, law-enforcement agencies, or regulatory authorities in that jurisdiction where legally required.
Questions regarding Memento’s use of service providers outside Canada may be directed to our Privacy Contact using the information below.
7. Payment Information
Where payments are processed using third-party payment processors, payment-card or banking information may be collected and processed directly by those providers according to their own privacy and security practices.
Memento limits its collection and retention of sensitive payment information to what is reasonably necessary for transaction, accounting, security, and legal purposes.
8. Cookies and Website Technology
Our website and service providers may use cookies and similar technologies for essential website functions, security, analytics, performance, and user experience.
Your browser may allow you to restrict or delete cookies. Disabling certain cookies may affect the operation of some website features.
9. Security
Memento uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our custody or control.
These measures may include access restrictions, authentication controls, secure credentials, encryption where appropriate, secure service providers, and procedures intended to reduce unauthorized access, use, disclosure, modification, loss, or destruction of personal information.
No method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.
10. Retention and Destruction
Memento retains personal information only for as long as reasonably necessary to:
Complete the purposes for which it was collected.
Administer transactions and customer relationships.
Maintain appropriate business, accounting, tax, insurance, and transaction records.
Resolve disputes or enforce agreements.
Meet legal, regulatory, marketplace, or contractual obligations.
When personal information is no longer reasonably required, we will securely destroy it, delete it, or anonymize it, subject to any legitimate legal or record-retention requirement.
11. eBay Account Deletion Requests
Memento participates in eBay’s Marketplace Account Deletion notification process.
If eBay notifies Memento that an eBay user has requested closure of their account and deletion of their personal information, Memento will take appropriate action concerning personal information associated with that user in accordance with applicable law and eBay’s developer requirements.
Information that is no longer required will be deleted or anonymized as appropriate.
Certain information may be retained where reasonably necessary to satisfy specific legal obligations, including applicable tax, accounting, fraud-prevention, collections, dispute-resolution, or regulatory requirements. Any information retained for such purposes will be limited to what is necessary for those obligations.
12. Access and Correction
Subject to applicable law, you may request access to personal information Memento holds about you and may ask us to correct information that is inaccurate or incomplete.
Requests should be made in writing to our Privacy Contact.
We may need to verify your identity before processing a request.
Certain information may be withheld where permitted or required by law, including information relating to another individual, confidential commercial information, privileged information, or information subject to other legal restrictions.
13. Privacy Breaches
If Memento becomes aware of a privacy or security incident involving personal information, we will investigate the incident and take reasonable steps to contain and address it.
Where required by applicable law, we will notify affected individuals and/or the appropriate privacy regulator.
14. Third-Party Websites and Marketplaces
Our website may contain links to third-party services, marketplaces, payment providers, social networks, or other websites.
Those organizations operate under their own privacy policies and practices. Memento is not responsible for the privacy practices of third-party websites or services that we do not control.
When purchasing or interacting with Memento through eBay or another marketplace, the marketplace’s own privacy policy also applies to information it collects and processes independently.
15. Children’s Information
Memento’s auction and commercial services are intended for adults.
We do not knowingly collect personal information from children except where appropriate, authorized, and permitted by law.
16. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations, or business practices.
The current version will be posted on our website with an updated effective date.
17. Privacy Contact
Questions, access or correction requests, complaints, or other privacy inquiries may be directed to:
Privacy Officer
Memento Auctions
Email: aleksei@mementoauctions.com
We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.